Effective Date: 01-01-2026
Website: doappnow.com
Service Name: DoAppNow
This Refund Policy explains the conditions under which refunds may be granted for services purchased from DoAppNow.
By purchasing any service, you agree to this Refund Policy.
All payments are processed securely through our billing provider (MOR). Refunds, where applicable, will be processed via the original payment method.
Because DoAppNow provides digital development services and custom-built app files, refunds are limited.
Refund eligibility depends on:
The type of plan purchased
Whether development work has started
Whether deliverables have been provided
The timing of the refund request
Refunds are not automatic and are reviewed case-by-case.
The Basic Plan is a low-cost test build.
Refunds may be granted ONLY if:
No development work has started
No app files have been delivered
Refund request is made within 24 hours of payment
Refunds will NOT be granted if:
Development has begun
APK file has been delivered
The 15-day trial has been used
Customer changes their mind
Because the Basic Plan is priced as a trial evaluation service, it is generally non-refundable once work begins.
Subscription payments are recurring monthly charges.
A refund may be considered for the first subscription payment ONLY if:
No development work has started
No Android App files have been delivered
Refund is requested within 24 hours of payment
If development has begun, the subscription payment becomes non-refundable.
Subscription renewal payments are non-refundable once the billing cycle begins.
Refunds will NOT be issued for:
Partial use of a billing period
Failure to use the service
App store rejection
Customer delays
Website technical issues
Missed cancellation before renewal date
Customers are responsible for canceling subscriptions before renewal through billing portal.
Canceling a subscription stops future billing.
It does not:
Refund previous payments
Restore expired billing periods
Provide partial refunds for unused days
Access to updates may be restricted once subscription ends.
Refunds for white label plans may be considered ONLY if:
Development has not started
Refund request is submitted within 24 hours of payment
Refunds will NOT be granted if:
Any design or development work has started
Branding materials have been processed
App files have been delivered
Customer changes their business decision
App store rejects submission
Customer delays the process
White Label plans are generally non-refundable once work begins due to resource allocation and development commitment.
Payments for:
Additional customization
Extra update bundles
Special feature requests
Urgent delivery fees
Are non-refundable once work has started.
If customization work has not started, a refund may be considered within 24 hours.
If a duplicate or accidental charge occurs:
Contact support within 7 days
Verified duplicate payments will be refunded in full
Refunds will not be issued for:
Minor bugs or display issues
App store rejections
Platform policy changes
Third-party plugin conflicts
WordPress site issues
Hosting/server issues
Instead, reasonable efforts will be made to fix valid technical errors within the scope of the purchased plan.
DoAppNow does not guarantee app approval by Google Play, Apple App Store or any other app stores.
Refunds will NOT be granted due to:
Policy violations
Metadata issues
Content violations
Account suspension
Store guideline changes
App approval is solely dependent on platform policies and the Customer’s content compliance.
Refund requests may be denied if:
Fraudulent behavior is suspected
Payment disputes are filed without contacting support
Abuse of trial systems is detected
We reserve the right to suspend service in such cases.
Approved refunds may take:
5–10 business days to process
Additional time depending on bank/payment provider
Refund timelines depend on Payment Provider and the original payment method.
Customers are encouraged to contact support before filing a chargeback.
Filing a chargeback without prior communication may result in:
Immediate suspension of service
Permanent account restriction
Denial of future service
To request a refund, contact:
Email: support@doappnow.com
Subject Line: Refund Request – [Your Order ID]
Include:
Order ID
Purchase date
Plan name
Reason for request
Incomplete requests may delay review.
All refund decisions are made at the sole discretion of DoAppNow.
By purchasing our services, you acknowledge and accept this Refund Policy.
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